Banking Ombudsman Scheme India


Banking Ombudsman - scheme was introduced to mitigate complaints in regard to services rendered by banks to their customers. The scheme covers to whole of India. The Banking Ombudsman shall receive and consider complaints relating to the deficiencies in banking or other services. The complaint could be registered with BO by any person alleging deficiency in banking services including internet or other services. The nature of complaint may be in any of the following category .

Banking Ombudsman Scheme India 2009-2010


Banking Ombudsman - scheme was introduced to mitigate complaints in regard to services rendered by banks to their customers. The scheme covers to whole of India. The Banking Ombudsman shall receive and consider complaints relating to the deficiencies in banking or other services. The complaint could be registered with BO by any person alleging deficiency in banking services including internet or other services. The nature of complaint may be in any of the following category .

Non payment or inordinate delay in payment or collection of any negotiable instrument,
Non acceptance of small denomination notes or charging commission
Non acceptance of coins or charging of commission
Delay in credit of inward remittances
failure to issue of drafts, pay orders or banker's cheques
Non adherence to prescribed working hours
Non observation of RBI directives

The Banking Ombudsman for Maharashtra is situated at Reserve Bank of India, Garment House, Worli,
Mumbai 400 018,

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